About China

+ 64 9 336 7500

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If you wish to engage with the growing number of Chinese immigrants and investors in New Zealand or if you are negotiating with Chinese parties, it is important that you prepare appropriately. Cultural and language differences will affect the way you engage or negotiate.

Our team specialises in engaging and servicing Chinese clients and parties. We are experts in the communication, strategising and cultural insight needed to establish enduring relationships with Chinese clients, Chinese parties and the Chinese market.

Royal is a well-organised and focused lawyer, and she and her staff are very professional and thorough in their approach to client service.

- Mike Holloway, Owner of AS Legal Systems Limited

LITIGATION

Litigation involving Chinese clients can involve unfamiliar challenges. We can provide insights and advice on following the appropriate procedures for swearing affidavits, having translators present at trials, presenting Chinese evidence and using expert witnesses.

We can also provide advice on obtaining information on your client’s current or historical litigation matters in China and reviewing Chinese judgments that may emerge from this search.

UNDERSTAND THE INFORMATION

We use various processes to understand and proficiently use legal documents, online platforms and evidence in Chinese. We do translations from Mandarin to English (or vice versa) and review translations of any contracts, agreements, letters of advice or engagement and any other legal or promotional content.

We do qualified legal review or audits of the documents so that we can make an informed decision on how to proceed. We can also review Chinese evidence for discovery.

DUE DILIGENCE

Opportunities in China require a lot more due diligence work on the Chinese parties. Thorough due diligence is required so that you can be sure the advice you give to your New Zealand clients is sound and relevant.

When New Zealand companies go to China, there are usually strong elements of emotional excitement, due to the size of the market. The due diligence stage is often skipped so that the business in China can begin faster.

We are experienced in doing thorough due diligence checks on parties and companies in China to minimise the risk.

MARKETING

Over 500 million Chinese people use social media platforms, which makes social media one of the best ways to communicate with Chinese clients in China and New Zealand. But China operates by its own rules – the platforms we use daily in New Zealand like Google, Twitter, Youtube and Facebook are all blocked by a nationwide firewall. To stay connected, make sure you know what Chinese social media platforms to use and how to use them effectively.

Over time we have seen a huge growth in the amount of advertising from local New Zealand firms in Chinese newspapers and other media for the purpose of engaging the Chinese market. We can advise you on marketing strategies and draft content for your social media, advertisements and website that engages the Chinese market.

OUR CHINA TEAM

Royal Reed - Principal

LLB, University of Auckland

Royal Reed established Prestige Law in 2006. Royal is a deeply respected Taiwanese-New Zealand lawyer and businesswoman. She has an acute insight into the challenges people face when dealing with legal matters that could deeply impact their lives.

Royal is committed to her community and the legal profession. She is a Member of Arbitrators’ and Mediators’ Institute of NZ INC, on the board at Kea and is frequently interviewed by radio and television programmes for her legal expertise on New Zealand/China legal matters.

Royal has been recognised for her work by numerous honours and awards. In 2016 she was the recipient of the ANZ Migrant Support Award. In 2012 she was the winner of the highly commended award for Community Service in Law in the NZ Law Awards. Prestige Law was a finalist in the Litigation and Dispute Resolution Specialist Law Firm of the Year and Employer of Choice: 1 – 50 Employees categories for both the 2015 and 2016 Law Awards.

NEWS

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Prestige Law did an amazing job with our move to New Zealand. The immigration process felt overwhelming to us. Royal and her team knew exactly what to do. Thanks so much!
j.h
It was a wonderful experience working with Royal and her team. They were professional and knowledgeable managing our immigration.
a.l
When you appoint Prestige Law as your legal representative, you know you are accessing highly credible international team of lawyers with unsurpassed local New Zealand expertise. Go to them if you want a piece of mind knowing that they treat you like a customer, not a number.
e.c
Just wanted to say a big thank you to Royal and her team at Prestige Lawyers for helping us with our house sale last year. The team were very thorough, quick in responding to queries, and a pleasure to deal with. They made selling a NZ house from overseas a very smooth and surprisingly easy experience!
v & s
Royal and Stephen are excellent at building and maintaining relationships, including with those off-shore. They are an inspirational couple, genuinely interested in helping others develop their careers and leadership skills. When you walk into their firm you can immediately sense that it is an inclusive environment, with staff who are extremely smart, diverse, and culturally competent.
t.h
Thank you so very much for everything! It was our very first experience going through all these complicated processes, and we couldn't have achieved this great result without your professional assistance.
We also hope to work with you again for another opportunity very soon!
k & c

Prestige Law has joined force with two other Chinese owned companies to support KEA New Zealand for their 2018 awards. The team will provide more assistance and support for Kiwi businesses interacting with the Chinese market as their China Partners.

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TERMS OF ENGAGEMENT

These Standard Terms of Engagement (“Terms”) apply in respect of all work carried out by us for you, except to the extent that we otherwise agree with you in writing.
Financial
Fees
Based on the reasonable fee factors prescribed in the Rules of Conduct and Client Care, our fees for the services we provide for you are based on:
- The time and labour expended;
- The skill, specialised knowledge, and responsibility required to perform the services properly;
- The importance of the matter to you and the results achieved;
- The urgency and circumstances in which the matter is undertaken and any time limitations imposed;
- The degree of risk assumed by the lawyer in undertaking the services, including the amount or value of any property involved;
- The complexity of the matter and the difficulty or novelty of the questions involved;
- The experience, reputation, and ability of the lawyer;
- The possibility that the acceptance of the particular retainer will preclude engagement of the lawyer by other clients;
- Whether the fee is fixed or conditional;
- Any quote or estimate of fees given by the lawyer;
- Any fee agreement entered into between the lawyer and yourself;
- The reasonable costs of running a practice;
- The fee customarily charged in the market and locality for similar legal services; and
- Any other factor we consider relevant to your matter.
Fees will be invoiced regularly and whenever significant work is being undertaken. Any disbursements and expenses that we incur on your behalf will also be included in our invoices on top of our fees.
All invoices are payable within 7 days of the date of the invoice, subject to any alternative arrangements made with us.
Payment of Fees
If payment is not made within the specified due date, we may:
- Charge interest on any amount outstanding after the due date at the rate of 21.45% p.a.;
- Discredit you on the basis of any unpaid legal fees;
- Submit your details to a credit agency;
- Refer any unpaid invoice to a debt collection agency or take any such legal action as we consider necessary;
- Claim from you all legal costs and expenses we incur as a result of unpaid legal fees; and
- Claim a lien over your file.
Additionally, we reserve the right to investigate your credit status at any time throughout the retainer.
Responsibility for Payment
You remain responsible at all times for payment of our invoices, regardless of any arrangements made with third parties.
Security
We may require you to pre-pay amounts to us, or to provide security for our fees. You therefore authorise us:
- To debit against amounts pre-paid by you; and
- To deduct any invoiced fees, expenses or disbursements from any funds held on your behalf in our trust account.
Confidentiality of your Information
All information we acquire about you or your affairs will be kept confidential outside of our firm. Such information will only be disclosed as necessary to enable us to carry out your instructions and as required by the Law Society Rules of Conduct and Client Care for Lawyers.
Termination of our Services
You may terminate our retainer at any time. We may also terminate our retainer in any of the circumstances set out in the Law Society’s Rules of Conduct and Client Care for Lawyers. You must pay us all fees due up to the date of termination and all expenses incurred up to that date.
Retention of files and documents
You authorise us to destroy all files and documents for this matter, other than any documents that we hold in safe custody for you, 7 years after our engagement ends, or earlier if we have converted those files and documents to an electronic format.
Conflicts of interest
If a conflict of interest arises, we will advise you of this in the first instance and follow the requirements and procedures set out in the Rules.
Duty of care
Our duty of care is owed to you and not to any other person. Before any other person may rely on our advice, we must expressly agree to this.
Trust account
Our trust account is maintained to hold all funds we receive from clients. If we are holding significant funds on your behalf, these funds will normally be lodged into an interest-bearing deposit (IBD) Account with a bank. We will charge an administration fee of 10% of the interest derived. Where the amount of interest likely to be earned is minimal compared with the administrative costs (minimum $50.00 per transfer), we may decide that it is impracticable to deposit the trust money in an IBD Account.
General
These Terms apply to any current and future engagement, whether or not we send you another copy of them. We are entitled to change these Terms from time to time without further notice to you. In the event of significant changes in these Terms, we will send you a copy of amended Terms.
Governing law and jurisdiction
Our relationship with you is governed by New Zealand law and New Zealand courts have exclusive jurisdiction.

INFORMATION FOR CLIENTS – YOUR ENTITLEMENTS
Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (“Law Society”).
1. Fees: The basis on which fees will be charged is set out in our Letter of Engagement. When payment of fees is to be made is set out in our Terms of Engagement. We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.
2. Professional Indemnity Insurance: We hold professional indemnity insurance that meets the minimum standards specified by the Law Society. We will provide you with particulars of the minimum standards upon request.
3. Lawyers Fidelity Fund: The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000. Except in certain circumstances specified in the Lawyers & Conveyancers Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.
4. Complaints: We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has overall responsibility for your work. If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to our management team, who may be contacted by email at manager@prestigelawyers.co.nz. The Law Society operates the Lawyers Complaints Service and you are able to make a complaint to that service. To do so, phone 0800 261 801 and you will be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint.
5. Persons Responsible for the Work: The names and status of the person or persons who will have the general carriage of or overall responsibility for the services we provide for you are set out in our Letter of Engagement.
6. Client Care and Service: The Law Society client care and service information is set out below. Whatever legal services your lawyer is providing, they must:
  - Act competently, in a timely way, and in accordance with instructions received and arrangements made.
  - Protect and promote your interests and act for you free from compromising influences or loyalties.
  - Discuss with you your objectives and how they should best be achieved.
  - Provide you with information about the work to be done, who will do it and the way the services will be provided.
  - Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
  - Give you clear information and advice.
  - Protect your privacy and ensure appropriate confidentiality.
  - Treat you fairly, respectfully and without discrimination.
  - Keep you informed about the work being done and advise you when it is completed.
  - Let you know how to make a complaint and deal with any complaint promptly and fairly.
  The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system. If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.
7. Limitations on extent of our Obligations or Liability: Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our Letter of Engagement.
TERMS OF ENGAGEMENT* 约定业务之条款

本约定业务之标准条款(“条款”)适用于我方为您执行之任何工作，不包括我⽅另⾏与您书⾯约定之范围。
财务
费⽤
基于《行为及客户关怀规定》中规定的合理收费因素，我⽅为贵方所提供的服务费基于:
- 所花时间及精⼒;
- 恰当履行该服务所必需的技能、专业知识及责任感；
- 承担该事务之紧迫性和情况及任何规定之时间限制；
- 承担该事务之紧迫性和情况及任何规定之时间限制；
- 律师承担该服务时认定的风险程度，包括涉及金额或任何财产之价值；
- 该事务之復復杂性及涉及问题的困难度或新颖性；
- 律师之经验、声誉及能力
- 若⽀付特定聘用定金，可排除其他客户约定该律师之业务；
- 无论固定收费或按条件收费：
- 律师提供的任何报价或预期费用；
- 运行某个实务之合理成本；
- 市场或地方就同类法律服务之惯例收费; 以及
- 我⽅就贵方事务所考虑到的任何其他因素。
一旦承接重要工作，我方将定期开具该收费之发票。我⽅代表贵⽅所产⽣的任何垫付款及支出将加在我方收费之上且显示在我方开具的发票内。
贵⽅应在发票开具日期的7天内支付所有发票，除⾮与我⽅有任何其他约定。
支付费用
若未能在规定应付⽇期范围内付款，我方可：
- 就到期日后任何未付之⾦额，以每年21.45%的⽐率收取利息；
- 以任何未付之律师费为基础，使贵⽅失去信用；
- 向信用调查机构提交贵⽅具体信息；
- 就任何未付发票向收债公司求助或採取我方认为需要之任何此类法律措施；
- 向贵方索赔我方因未付律师费而造成的所有诉讼费和支出，以及
- 对贵⽅案子档案提出留置权。
另外，我方保留在聘用定金期间随时调查贵方信用评级的权利。
付款责任
无论贵方与第三⽅达成任何约定，贵⽅始终有责任负责⽀付我⽅发票。
保証金
我方可要求贵⽅预先支付我方一定⾦额、或为我⽅费⽤提供保証金。您因此授权我方：
- 在我⽅账户中扣款贵方预付的⾦额; 并且
- 从我⽅信托账户中，我方代表贵方所持有的任何资⾦中，扣除任何已开具发票之费用、支出或垫付款。
贵⽅信息之机密性
我方所获得与贵方或贵⽅事务所有相关的信息，我方将对外保密。该信息仅在我方为执⾏贵方指令时所需或因《律师行为及客户关怀规定》受到新西兰律师协会的要求情况下才会进行相关信息披露。
终⽌我⽅服务
贵方可随时终⽌我⽅聘请定金。我⽅也可依据新西兰律师协会之《律师⾏为及客户关怀规定》中所提到的任何情况下终止我方聘请定⾦金。贵⽅必须付清我方至终止日期所有产生的应付费用和支出。
保留档案和⽂件
当我⽅与贵方约定业务结束后的七年或是当我方已将相关文件转换为电子档案留存，贵方授权我方可销毁与本事务相关的所有档案和文件，除了部分我方为您安全保管的文件。
利益冲突
若产⽣任何利益冲突，我方将第一时间通知贵方并且遵守採取相关规定中的要求和程序。
谨慎责任
我方对贵方承担谨慎责任，⽽不是针对任何其他人。除⾮经我⽅明确同意，否则任何其他人不得依赖我方建议。
信托账户
如果我们代您保管大量的基金，我们通常会将这些基金存入银行的生息账户。我们会从所产生的利利息中收取10%作为管理费。如果所生的利息和行政费用相比微不足道(每一次的转账至少要付$50的行政费)。因为不划算，我们可能会决定不将信托账户的钱存入银行生息账户。
一般条款
⽆论我方是否寄送给贵方另一份更新条约的业务约定书，上述条款均适用于任何当前及未来业务约定。我方有权随时变更上述条款且无需另行通知贵方。倘若上述条款发生重大变更，我方将会寄送给贵方一份修订条款之副本。
管辖法和管辖权
我⽅与贵⽅之关係受到新西兰法律之管辖并且新西兰法院具备专属管辖权。新西兰律师协会(“律师协会”)之《律师行为和客户关怀规定》所规定的信息如下所示。

客户须知—客户权利
新⻄兰律师协会(“律师协会”)之《律师行为和客户关怀规定》所规定的信息如下所示。
1. 费⽤：我方业务约定书中规定了收费依据。若依据我方业务约定条款规定支付律师费，我方可从我方信托账户中代表贵方扣减任何资金用于我方开具发票之任何费用、支出或垫付款。
2. 专业责任保险：依据律师协会规定之最低标准，我方投保了专业责任保险。经贵方要求，我方可提供贵方该最低标准之细节规定。
3. 律师互保基⾦：律师协会规定律师互保基金，以用于保护律师客户免受因律师盗用资⾦⽽造成的客户⾦金钱损失。互保基金中应付给个人原告之最大补偿金额为$100,000。除非2006年《专营不动产之律师法案》中明确规定之特定情况，互保基金不包含客户任何因律师依据客户指示代表客户投资资金相关之任何损失。
4. 投诉： 我⽅保有一套处理客户任何投诉的程序，以确保及时公正地处理客户投诉。若贵方对我方服务或收费有任何不满，可向我公司负责客户工作之专员投诉。若贵方不愿向该专员投诉，或贵方对该专员之回应贵方投诉不满，可向我方董事投诉，其联繫邮箱如下所示：
  manager@prestigelawyers.co.nz
  律师协会有管理投诉律师的相关服务，贵方也可向该机构联繫进行投诉，可拨打电话0800 261 801。贵方之投诉将被转至最近的投诉服务办公室，该办公室会为贵方提供投诉信息和建议。
5. 负责专员： 我方为贵方提供服务之总负责人员的姓名和情况规定在我方之业务约定书中。
6. 客户关怀和服务：律师协会之客户关怀及服务信息规定如下：
  ⽆论贵⽅律师为您提供任何法律服务，他们必须：
  - 依据其所获得的指令和约定及时称职地履职。
  - 代表贵方且保全贵⽅应得的利益而免受损害影响且保有对贵⽅的忠诚。
  - 与贵方讨论贵方之目的以及达成贵方目的之最佳方式。
  - 为贵方提供有待进行之工作信息、专员讯息和提供服务之方式。
  - 公平合理地收费并且让贵方了解向贵方收费的方式和时间。
  - 提供贵方明确的信息及建议。
  - 保护贵⽅隐私并有效确保机密性。
  - 对待贵方公平有礼，不得歧视贵方。
  - 确保贵方知悉⼯作进度并告知贵⽅工作完成之时间。
  - 告知贵方投诉的方式并且及时公正地处理任何投诉。
  《律师行为及客户关怀规定》规定了律师对客户之义务。该义务约束其他最重要职责，包括对法庭及司法体制之职责。若贵方有任何疑问，请访问 www.lawsociety.org.nz 或拨打 0800 261 801 。
7. 我⽅义务或责任之范围限制：我方之业务约定书中规定了我方对贵方之义务或责任范围的限制和条款。
弁護士委任契約条項

以下の標準弁護士委任契約条項（以下、「条項」）は、双方が別途書面で契約を交わした場合を除き、弊所が提供する全てのサービスに適用されます。
費用
Rules of Conduct and Client Care『行為基準および顧客保護』に述べられている妥当な費用徴収基準に基づき、弊所は以下の要件を基に費用の徴収を行います。
- T作業に要した時間および労働力
- サービスを適切に提供するために必要な専門スキル、知識、および責任
- 当該事案のお客様にとっての重要性および得られた成果
- 当該事案の緊急性、個別事情、および時間的制約
- 当該事案に関連した財産の数量または価値を含む当該事案に従事することによるリスクの程度
- 当該事案の複雑性、困難度または特異性
- 担当弁護士の評判、経験、能力
- 特定の依頼料を受領後に、別の顧客が当該弁護士に依頼できなくなる可能性
- 費用が固定制か条件制かどうか
- 当該弁護士が提供する見積り額
- お客様と弁護士間で合意した金額
- サービスを提供する過程において発生する必要経費
- 市場価格の通例および当地において提供される類似の法的サービスにかかる費用の金額
- その他弊所がお客様の事案に関連すると判断した要素
定期的にお客様の元へ請求書をお送りします。また重大な作業を行う際にもお送りします。弊所にお支払いいただく費用のほかに、当該事案対応のために要した経費や弊所で立て替えた費用についても請求させていただきます。
請求書が発行された日から7日以内にお支払いください。ただし双方によって別途取り決めがなされた場合はこの限りではありません。
費用のお支払い
所定の期日までに費用のお支払いが行われない場合、弊所は以下のような処置を取ります。
- 未払い金に対して支払期限を過ぎた日から年利21.45%の利息を加算します。
- 未払い金の状況に基づいてお客様を不誠実な顧客とみなします。
- お客様の情報を信用機構へ提供します。
- 督促企業へ依頼して督促を行います。または弊所が必要と判断した法的措置を取ります。
- 督促にかかった経費、また督促によって発生した全ての法的費用をお客様へ請求します。
- お客様の事案に対して留置権を要求します。
この他弊所はお客様との契約期間中、いついかなる場合においてもお客様の信用状況を調査する権利を有するものとします。
支払い責任
お客様と第三者間にいかなる取り決めが行われた場合においても、お客様は弊所からお送りした請求書に基づいて支払いを行う責任を有するものとします。
保証金
お客様に事前に前納金をお支払いいただく場合や、担保をご提供いただく場合がございます。そのため、以下についての許可をお願いいたします。
- お客様に前納いただく金額を弊所が引落すこと
- お客様より弊所信託口座へお振込みいただいた前納金から、関連経費、費用、立て替え金等を引落とすこと
お客様に関する情報の保護と守秘義務
お客様ご自身について、またお客様の状況に関する全ての情報について、弊所には守秘義務があり、これらの情報は全て弊所内に留められます。お客様の指示を遂行するために必要である場合、ならびに弁護士会『弁護士の行為規則および顧客保護』に基づいて公開が求められる場合についてのみ、必要な情報が公開されます。
契約の解除
お客様はいついかなる時でも弊所との契約を解除することができます。また弊所も弁護士会『弁護士の行為規則および顧客保護』に基づいて契約を解除することができます。お客様には契約解除までに発生した全ての費用と経費をお支払いいただきます。
ファイルおよび書類の保存
お客様は弊所に対して契約期間終了から7年後に、お客様に関する全てのファイルと書類を破棄する権利を与えるものとします。ただしお客様のために安全に保管する場合を除きます。またそれらのファイルや書類を電子版に変換した場合、これより早く破棄を行う場合があります。
利益相反
利益相反が起こった場合は速やかにお客様へ通知することとし、弁護士会『弁護士の行為規則と顧客保護』の要件と手順に基づいて解決を図ります。
顧客保護義務
弊所の顧客保護義務はお客様に対してのみ課せられており、他の方はこの対象とはなりません。もしもお客様以外の方が弊所の助言を採用することを希望される場合には、事前に弊所の明確な同意を得るものとします。
信託口座
お客様からお預かりした資金が多額の場合、金利の付く口座 (Interest-Bearing Deposit (IBD) Account)で管理し、弊所はお客様が得た利息の10%を管理費として頂戴します。得られる利息の金額が管理コストに見合わないと判断される場合(1回の送金額が50ドル以下の場合)、IBD口座での管理を行わない判断をする場合があります。
一般条項
これらの条項は、弊所がお客様へ新たな書面にて通知するか否かにかかわらず、現在および将来におけるいかなる契約にも適用されます。弊所はお客様に通知することなくこれらの条項を変更する権利を有します。重大な変更については変更後の条項をお客様へお送りいたします。
管轄法律および管轄権
弊所とお客様との関係は、ニュージーランドの法律およびニュージーランド裁判所の専属管轄を受けるものとします。

お客様へ―お客様の権利について
弊所は、ニュージーランド弁護士会（以下「弁護士会」とする）の『行為規則および顧客保護』に基づいて以下の情報をお客様へご提供いたします。
1. 費用： 弊所の費用徴収基準は『委任契約書』に明記されています。費用をいつお支払いいただくかに関しては、『弁護士委任契約条項』をご覧ください。弊所はお客様より弊所信託口座にお振込みいただいた資金から、諸経費、費用などを、事前にお送りしたご請求書に基づいて引落とす場合があります。
2. 専門業務賠償責任保険： 弊所は弁護士会に定められた最低基準の専門業務賠償責任保険を有しています。保険の詳細についてはお客様からの要求に応じて詳細ををお知らせいたします。
3. 弁護士信用基金： 弁護士会は、弁護士が顧客の資金をだまし取ることから顧客を守るために弁護士信用基金を設置しています。当基金が個人に支払う補償の最高金額は10万ドルです。『2006年弁護士および不動産譲渡専門の業務者法令』に規定されている特別なケースを除き、当基金による賠償は顧客が弁護士にその投資を委任して発生した損失を含まないものとします。
4. 苦情申し立て： 弊所はお客様からの苦情について、適切な管理手順に基づき、速やかかつ公正に対応いたします。弊所のサービスまたは費用徴収に関する苦情申し立てについて、お客様の事案を担当する責任者へご連絡いただくことが可能です。当該担当責任者への連絡を希望されない場合、または当該担当者の対応にご満足いただけない場合には、弊所取締役までご連絡いただくことも可能です。メールアドレスmanager@prestigelawyers.co.nzまでご連絡ください。
  弁護士会は、弁護士に対する苦情申し立てサービスを提供しており、そちらへ直接ご連絡いただくことも可能です。電話番号は0800 261 801です。電話をかけると最も近隣のサービスオフィスへと転送され、関連情報の提供と、どのように苦情申し立てを行うかについてアドバイスを受けることができます。
5. 事案の担当者：本 本契約担当責任者の氏名と役職については『委任委託書』をご覧ください。
6. 顧客保護およびサービス：弁 弁護士会の顧客保護およびサービスは以下のように定められています。弁護士は、提供する法的サービスの内容にかかわらず下記を順守しなければなりません。
  - 弁護士は受領した指示や協定に基づき、速やかかつ合理的に業務を遂行すること。
  - お客様に対して忠実かつ誠実に行動する義務を怠らず、お客様の利益を保護・促進し、お客様のために業務を遂行すること。
  - 　お客様とお客様の目的について、またそれを達成するための最善の方法について議論すること。
  - 　お客様へ目的達成のために必要な業務について、担当者について、またどのようにサービスが提供されるかについての情報を提供すること。
  - お客様へ公正かつ妥当な費用を請求し、お客様に対しいつどのように費用の請求が行われるかを事前に通知すること。v
  - 　お客様に明確かつ正確な情報とアドバイスを提供すること。
  - 　お客様のプライバシーを保護し、守秘義務を徹底すること。
  - 　公正に敬意をもってお客様と向き合い、差別を行わないこと。
  - 　業務の遂行状況について随時ご連絡すること。また、業務完了時にお客様へご連絡すること。
  - 　苦情申し立ての方法について、また苦情申し立てがどのように迅速かつ公正に対応されるかについて、お客様へ説明すること。
  弁護士の顧客に対する責務について、詳しくは『行為規則および顧客保護』をご参照ください。これらの責務は裁判所、司法システムの責務を含む最重要の責務です。ご不明な点は www.lawsociety.org.nz にアクセスするか0800 261 801までお電話にてご連絡ください。
7. 弁護士の責務または法的責任の及ぶ範囲の制限：お お客様への弊所の責務が及ぶ範囲また法的責任の免責事項については『委任委託書』をご参照ください。
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普法是普及法律的簡稱，意指該國家居民必須要理解的法律。移民者將人生和事業轉換到新的國家以後，往往都是在最緊要關頭才發現國情跟法律的差異竟會讓自己栽進不利的景況，“啊!新西蘭法律跟國內不同啊 !! ” 當你有這樣的體悟時，往往都太遲了
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普法是普及法律的簡稱，意指該國家居民必須要理解的法律。移民者將人生和事業轉換到新的國家以後，往往都是在最緊要關頭才發現國情跟法律的差異竟會讓自己栽進不利的景況，“啊!新西蘭法律跟國內不同啊 !! ” 當你有這樣的體悟時，往往都太遲了
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